- 1Agent asks to refund €840
- 2Reviewer reads the evidence
- 3Refund rejected
- 4Decision recorded
What the reviewer sees
refund-ORD-91277:b5 · via drangueProposed action high risk · irreversible
refund
€840.00
- reason
- item not received (claimed)
- order_id
- ORD-91277
Policy
No rule lets refunds run on their own, so this one waits for a person. It is irreversible and high risk, so it is decided individually, never in bulk.
Agent's reasoning
Claim is item-not-received on a delivered order with a signed handoff (carrier scan 2026-06-29 14:02). Account is 22 days old, 1 prior order, address changed after purchase: 3 fraud markers. Amount is 8x the autonomous cap and the small path refused it. Policy requires senior review; evidence does NOT support settlement. Recommend: deny and route to the fraud team, or approve only against a returned-goods scan.
Decision
rejected by j.keller: “signed delivery + 3 fraud markers; routing to fraud team”
The agent is told why and carries on. The refund never runs.